How We Work
From first conversation to live system. Here's exactly what to expect at every stage.
Start here
Before any project begins, we offer every new client a free 30-minute Workflow Review. We map your current operations, identify where your team is losing the most time, and tell you honestly what automation could save — and what it would cost. You leave with a clear picture. There is no obligation to proceed.
What you get from the review
A map of your current manual workflows
Your top automation opportunities, ranked by impact
An honest view of what's achievable and what it costs
No obligation to proceed — ever
Ready to book? Use Contact.
The process
We start by listening. In a focused session, we map how your business actually operates today: which systems you use, where the manual work happens, and what's costing your team the most time. We don't come with assumptions or pre-decided solutions. We come with questions.
You get: A clear map of your current workflows and a prioritised list of automation opportunities, ranked by time saved and effort required.
Before writing a single line of code, we design the full logic of what we'll build. You see exactly how the automation will work, what triggers it, what it does, and what the output looks like. We get your sign-off before any work starts. Pricing is fixed at this stage. No surprises.
You get: A complete specification of the automation and a fixed-price quote. You know exactly what you're approving before we start.
We build using the tools that fit your environment — whether that means connecting existing platforms, scripting automation logic, or building a lightweight internal tool. We test throughout with your real data, not synthetic examples. We keep you updated at every significant step and incorporate your feedback before final delivery.
You get: A fully working system, tested with your actual data and verified against your real processes.
We deploy to your live environment, train the team members who'll use the system, and hand over clear documentation covering exactly how it works. We stay available during the initial live period to handle any questions. You own everything we build. There's no ongoing technical dependency on us unless you want it.
You get: A live system, a trained team, complete documentation, and a clear record of what was built and why.
What's included
These are included as standard in every project. We don't charge separately for things that should be part of any professional engagement.
Free initial Workflow Review — no charge, no commitment
Fixed pricing agreed before any work starts
Regular updates throughout the project — no long silences
Testing with your real business data before going live
Team training at handover
Full documentation of every system we build
Support period included after launch
You own everything — no ongoing platform fees to us
FAQ
It's a focused 30-minute session — usually a video call — where we ask about your current operations. We want to understand what tools you use, which tasks your team spends the most time on, and where mistakes or delays tend to happen. At the end, we give you a clear picture of what automation could save your team. There's no charge and no obligation.
No. We work with what you already have. Our job is to connect and automate your existing tools — not to introduce new ones unless there's a specific, clear reason to do so. Most businesses already have the right software. It just isn't connected properly.
Most automation projects take between 2 and 4 weeks from first call to going live. Larger projects involving multiple workflows or integrations may take longer — we'll give you a realistic timeline during the scoping phase, before any work starts.
Rarely. We handle the technical side entirely. You just need to be able to describe how your current process works today — we take it from there. If there's a specific technical access requirement (like admin credentials to a system), we'll flag it clearly in advance.
Every project is different, so we don't publish fixed prices. After the Workflow Review and scoping, we provide a clear, itemised quote covering the full project. Pricing is fixed — you won't receive a bill larger than what was agreed. You decide whether to proceed before any work starts.
Every project includes a support period after launch. Beyond that, we offer ongoing maintenance and support packages for clients who want continued coverage — and we're available for new automation requests as your needs grow. Many clients come back to add new workflows once they've seen the first one working.
That's exactly what the Workflow Review is for. Many clients come to us knowing they have a problem but not knowing how to fix it — or even what to call it. We help figure it out together. You don't need to arrive with a specification.
No. Each project is scoped and priced individually. There are no long-term commitments. Ongoing support, if you want it, is a separate arrangement — not a condition of the project.